Palm Beach Transmission & Auto Repair

Reviews

• Daniel Perez

  Jan, 30 2018
  ★ ★ ☆ ☆ ☆
  Sadly the customer service was very poor. The man working the desk was very short, not a quality you want in sometime who is to communicate with the customers. Every phone call I received ended when he decided, I was hung up on mid conversation frequently. Lastly, they were to install a replacement clutch master and slave cylinder (pretty common parts and fairly simple to install) after insisting it was the wrong part (it wasn't, it was aftermarket but properly fitting) I insisted they check the manufacturer website for the installation instructions. They call me afterwards saying they installed as best they could but my clutch was not engaging when the original issue was that my car was stuck on gear. They then recommended that I replace my BRAND NEW STAGE 2 performance clutch (less than 10k miles). I had my car towed to Honda where they had my car diagnosed and repaired in a few hours informing me that they simply had their tech simply remove the clutch master cylinder and install it the way the manufacturer's website said to. West Palm transmission still charged me for the time it should have taken to install the part and informed me that they would discount future services as an apology. Sadly, after this experience I would sooner perform open heart surgery on myself than bring my vehicle back to this garage. I'm being generous with a second star I can assure you.

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